Refund & Return Policy

Overview

Swiftsa LLC offers a 20-day refund window for interior design consulting services purchased via swiftsa.online. The window starts on the date of your service booking—if 20 days have passed, we cannot provide a full or partial refund. This timeline balances your right to request adjustments with the time our team invests in custom design work.

Eligibility for Refunds

To qualify for a refund, your service must meet one of these criteria:

• No design work (e.g., initial consultations, mood boards, layout drafts) has started, and you request a refund within 48 hours of booking.
• The delivered work does not match the agreed service scope (e.g., missing revisions, incorrect room focus), and you notify us within 10 days of receiving deliverables.
• You experience unaddressed issues (e.g., missed deadlines, unresponsive communication) that impact your project.

Non-Refundable Cases:

• Refund requests made after 20 days from booking.
• Completed work that follows the agreed scope (even if you change your design preferences).
• Cancellations after design work has started (unless the work fails to meet scope—partial refunds may apply).

Refund Process

1. Submit a Request: Email help@swiftsa.online with your booking number, service name, and a clear explanation of your request (attach service confirmations or deliverables if needed).
2. Review & Confirmation: We’ll review your request within 3 business days and email you with approval or rejection.
3. Process the Refund: Approved refunds are credited to your original payment method within 7–10 business days. For partial refunds, we’ll share a breakdown of deducted costs (e.g., time spent on completed work) first.
4. Return Deliverables: If you get a full refund, delete all digital design files (e.g., mood boards, layouts) and return any physical materials (e.g., printed plans) to our address:Swiftsa LLC4075 Quentin Blvd Apt 202Columbus, OH 43230-8525USA

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank/credit card statement—financial institutions may take 3–5 extra days to post funds.
2. Contact your card issuer or bank to ask about pending transactions.
3. If issues persist, email help@swiftsa.online with your booking number and refund approval email.